Shipping Policy

Shipping is FREE on all orders shipping to the lower 48 states. No additional shipping costs are charged. However, higher priority shipping service is available for an additional charge. Most fixtures ship UPS or FedEx. Items shipped freight are delivered to curbside or driveway only; for any additional delivery needs, please contact our sales professionals at (650) 508.0306.

International Shipping Policy

If the order is being shipped to a location outside of the continental United States, the shipping costs are not included in the price of the product. After such an order has been placed, a customer support representative will e-mail the customer a shipping quote for their approval. At that time, a decision may be made to cancel the order without penalty.
The up charge for shipping to Hawaii, Alaska, Canada or Puerto Rico will appear in the “additional shipping” field on the checkout page. If the shipment is going to another country, you will need to call for a quote. Please note that ThomasLightingCompany.com is not responsible for any taxes, duties or fees including Brokerage fees and Customs that are associated with any purchase. These additional charges are the responsibility of the customer.

Expedited Shipping Methods (Next day, 2-Day, 3-Day Services)
Expedited shipping services are offered only to speed up the Transit time. We have no control over the in-house time of an order (time prior to shipment) and do not guarantee or promise delivery dates. Therefore, we request that our customers plan ahead and place timely orders that allow for both in-house and the transit time.

Problems, Questions, Suggestions?
If you have any further question regarding our shipping policy, please don’t hesitate to contact us.

Shipping Times
To estimate your order’s arrival day consider the following:
Most Air orders placed before 10am PST will ship same business day. All other orders usually ship in 2-3 business days. Some manufacturers or products may have a short lead time to process shipment. If an item is nonstock with an extended lead-time, we will contact you by email within 24 hours (1 business day) of the order being placed.

Delivery method shipping times are as follows:
-Standard Ground: 3 to 7 business days
-Second Day Air: 2 business days
-Next Day Air: 1 business day
-Freight Carrier: 3 to 10 business days

Saturday and Sunday do not count as part of the delivery time.